Welcome to the Tell Us service
Tell Us is a communication tool allowing the public to send messages via a configured link or button on a public web page. The configured service can respond to citizens directly and carry out 2-way conversations.
Admin:
Admin users have the ability to configure Tell Us services for specific business areas; these are then made available online to the public via a link or button. Service users can then view all the Tell Us transactions (messages) initiated by the public. These transactions can be viewed, processed and updated as required.
Admins can also
- send replies and attachments directly to the message sender
- allocate transactions to specific service users for processing
- manage a list of transaction states for each service
- enable Rate It against their Tell Us service
- execute and view MI
Citizens:
Via online links or buttons, the public can:
- send a message and attachements to a configured service
- view responses and attachments from service admin
- reply and upload attachments
Video Demonstration
The following short video illustrates the flow of a Tell Us transaction.