Welcome to the Tell Us service

Tell Us is a communication tool which allows the Public to send messages via a configured link or button on a public web page. Configurations within the service permit Administrators the ability to respond to citizens directly or carry out 2-way conversations.

Admin

Admin users have the ability to configure Tell Us services for specific business areas; these are then made available online to the Public via a link or button. Admin service users can then view all the Tell Us transactions (messages) initiated by the public. These transactions can be viewed, processed and updated as required.

Admins can also:

• send replies and attachments directly to the message sender,
• allocate transactions to specific service users for processing,
• manage a list of transaction states for each service,
• enable Rate It against their Tell Us service,
• execute and view MI.

Citizen

Via online links or buttons, the public can:

• issue a query message,
• send a message which includes attachments (when the service is configured appropriately),
• view responses and attachments from service admin`s,
• reply and upload attachments (when the service is configured appropriately).